Hancock Federal Credit Union respects the personal and financial privacy of all of its members. We are committed to protecting the information on and within our web site with the same safety and confidentiality standards utilized in the transaction of all Hancock Federal Credit Union business. The following information will help you to understand how we protect the information gathered.
Hancock Federal Credit Union may collect information such as:
• user name
• e-mail addresses
• Internet Service Provider address
• access time and date
• failed login attempts
We collect this information for internal reporting of web site statistics, and product monitoring to improve our services. Information obtained from our web site is kept secure, and access to that information is limited with the credit union personnel who need to know the information to provide products or services to our members and to properly operate the credit union.
INTERRUPTION OF SERVICE
At certain times, Hancock Federal Credit Union may not be available due to system maintenance or circumstances beyond our control. Hancock Federal Credit Union conducts frequent and regular backups of your information and utilizes redundant information practices to protect your information from being erroneously altered due to unintentional errors and equipment malfunctions.
INTERNET ACCESS FEES AND TELEPHONE CHARGES
You agree to be solely responsible for any telephone charges, internet access fees, and other such similar fees and expenses you incur by accessing Hancock Federal Credit Union through this site. Please note that these fees may be assessed and billed separately by your online service provider or phone company. Your Hancock Federal Credit Union profile is created free of charge.
Hancock Federal Credit Union may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Hancock Federal Credit Union profile or by placing a prominent notice on our site.
Hancock Federal Credit Union does not knowingly solicit data from children. We recognize that protecting children's identities and privacy on-line is important and the responsibility to do so rests with both the online industry and parents.
Hancock Federal Credit Union does not utilize internet "cookies." Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small bits of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. For example, if you use the
If you visit our secure Online Banking site, you will be required to provide multifactor authentication (answer one of several secure questions) in addition to a Personal Identification Number (PIN) that is your unique password to enter and use our secure Online Banking server. This information is never given, sold or disclosed to third parties. It is held in strict confidence. When using Online Banking, certain online information, including the transactions you conduct, are recorded. This allows the Hancock Federal Credit Union staff to confirm your transactions. The Credit Union stores no member or account information on our web server, which is accessed by the public. All member account information is housed on computers that are behind
firewalls (protected area). All on-line transactions are authenticated and encrypted with the highest level of security protection available.
Your Hancock Federal Credit Union information is password-protected. Hancock Federal Credit Union uses industry-standard SSL encryption to protect data transmissions. Emails that you may send without logging in to Hancock Federal Credit Union may not be secure. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
We provide a number of additional security features at Hancock Federal Credit Union. After logging in, your online "session" will "timeout" after 30 minutes of inactivity and you will be automatically logged off. This prevents other individuals from accessing your personal information in case you have left your PC unattended without logging out. When you submit your password, it is compared with the password we have stored in our secure database. We allow you to enter your password incorrectly three times. If you enter your password incorrectly more than three times, your access to Hancock Federal Credit Union will be locked until you call us
to reactivate the account. We monitor and record "bad login" attempts to detect any suspicious activity, such as someone trying to guess your password.
EMPLOYEE SECURITY STANDARDS
Hancock Federal Credit Union maintains information standards and procedures that include physical and electronic safeguards, restricting access to those with a need-to-know and training employees on the importance of information security.